Terms and Conditions, vlvt

1. The agreement

These Terms and Conditions, together with the vlvt membership agreement you sign and the vlvt Privacy Policy, form the agreement between you and VLVT Ventures, Inc., a Delaware corporation trading as vlvt. In these terms, "vlvt", "we", "us", and "our" mean VLVT Ventures, Inc. "You", "your", and "member" mean the individual who holds a vlvt membership.

By signing a vlvt membership agreement, by using the vlvt concierge service, or by messaging your concierge number, you accept these terms. If you do not accept them, do not use the service.

2. Membership and eligibility

vlvt is a private membership service offered by invitation. Membership is personal to you and may not be transferred, resold, shared, or assigned without our written consent.

You must be at least 18 years of age and legally able to enter into a binding contract. You agree that the information you give us, including your name, your contact details, and the mobile number at which you wish to receive concierge messages, is accurate and that you are authorised to provide it.

You may nominate additional people, such as household members, assistants, or travelling companions, for your concierge to act with or on behalf of. If you do, you confirm that you have authority to share their information with us for that purpose, and you remain responsible for requests made under your membership.

3. The concierge service

vlvt pairs you with a named human concierge who receives your requests and coordinates their fulfilment. Depending on your membership, this may include travel, dining, accommodation, ground transportation, events, experiences, and related lifestyle requests.

vlvt is a coordination and booking service. Except where we state otherwise in writing, we do not own, operate, or control the restaurants, hotels, airlines, vessels, drivers, venues, or other suppliers who deliver the underlying service. Your concierge acts as your agent in arranging those services.

We will use reasonable skill and care in arranging your requests, but we do not guarantee availability, and we do not guarantee that any particular table, room, seat, vehicle, or access can be secured.

4. Use of AI in the service

vlvt uses automated systems, including artificial intelligence and large language models, to help your concierge work faster and remember more. These systems retrieve your context, structure your requests, source options, draft candidate replies, and track commitments we have made to you.

A human concierge reviews and approves every message sent to you and every commitment made on your behalf. Automated systems do not send you messages on their own initiative and do not complete bookings without concierge approval.

Automated systems can still be wrong. If any detail of a confirmation looks incorrect, tell your concierge and we will verify it.

5. Concierge messaging programme (SMS)

The vlvt concierge messaging programme lets you reach your concierge by text message and receive replies from human vlvt staff about your bookings, reservations, and requests. It is a conversational service programme. It is not a marketing programme, and we do not send promotional or advertising messages through it.

What the programme is

Each member is assigned a private vlvt concierge number. You text that number, and vlvt staff reply. Messages relate to the requests you have made, the arrangements we are coordinating for you, and the confirmations, changes, and follow-ups that arise from them.

How you opt in

You opt in to concierge messaging in either of the following ways.

By signing the vlvt membership agreement, which states your concierge number, identifies SMS as a service channel, and records your consent to receive messages at the mobile number you provide.
By texting START to your vlvt concierge number.

Consent to receive concierge messages is not a condition of purchasing anything from us. The first message you receive from vlvt staff identifies vlvt and your concierge.

Message frequency

Message frequency varies, because messages follow your own requests and the arrangements in progress for you. Members typically exchange fewer than 30 messages per month. There is no fixed or recurring send schedule.

How to stop messages

Reply STOP to any message from your vlvt concierge number at any time to end concierge messages to that number. We will send one confirmation message acknowledging that you have opted out, and then we will stop. You may also opt out by writing to concierge@clients.vlvt.life.

If you opt out of SMS, your membership continues and your concierge will reach you by email or telephone instead. To resume messages, text START to your concierge number.

How to get help

Reply HELP to any message from your vlvt concierge number for help and contact information, or write to concierge@clients.vlvt.life.

Costs, carriers, and delivery

Message and data rates may apply. vlvt does not charge you for concierge messages, but your mobile carrier may charge you for messages sent or received under your plan. Check with your carrier.

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, your device, and network conditions, and it is not guaranteed. Do not use SMS for anything urgent or safety critical. In an emergency, contact the appropriate emergency service directly.

The programme is supported on major United States wireless carriers. Carrier support may change without notice.

Your responsibilities for the number you give us

You agree to give us a mobile number that you own or are authorised to use, and to tell us promptly if that number changes or is reassigned. You agree not to give us a number belonging to someone who has not consented to receive vlvt messages.

How we handle your messaging data

Your phone number, the content of your concierge messages, and the delivery records associated with them are handled under the vlvt Privacy Policy. We do not sell your information, and we do not share your mobile number or your SMS opt-in data with third parties or affiliates for their own marketing purposes.

6. Bookings and third-party suppliers

When your concierge arranges a service for you, you are entering into a contract with the supplier who delivers it, not with vlvt, unless we tell you otherwise in writing. Supplier terms, cancellation policies, deposits, minimum spends, age restrictions, and change fees apply to you directly, and we will identify them where we reasonably can.

You are responsible for your own travel documentation, visas, insurance, health requirements, and compliance with local law. Your concierge can help you research these, but the responsibility remains yours.

Cancellations and changes are subject to the supplier's terms. Where a supplier charges a cancellation or no-show fee, you are responsible for that fee.

7. Fees, payment, and authorisations

Your membership fee, any request-level or transaction fees, and the billing cycle that applies to you are set out in your vlvt membership agreement. Fees are stated in United States dollars unless we state otherwise.

Where a booking requires payment to a supplier, you authorise vlvt to pass through, arrange, or facilitate that payment as described in your membership agreement. Third-party charges, including deposits, taxes, gratuities, and supplier fees, are your responsibility. We will tell you the expected cost before we commit you to it, and your concierge will not commit you to a charge you have not approved.

Membership fees are non-refundable except where required by law or where your membership agreement says otherwise.

8. Acceptable use

You agree not to use vlvt, or ask your concierge to act, in order to do any of the following.

Break any applicable law, regulation, or sanctions requirement.
Arrange, obtain, or facilitate anything illegal, or anything that would place vlvt staff or a supplier at legal or physical risk.
Harass, abuse, threaten, or defraud vlvt staff, a supplier, or any other person.
Misrepresent your identity, your authority, or the identity of a person you are asking us to act for.
Resell, broker, or commercially exploit access, allocations, or supplier relationships obtained through vlvt.
Interfere with, probe, or attempt to gain unauthorised access to vlvt systems.

We may decline any request, at our discretion, including requests we consider unlawful, unsafe, abusive, outside the scope of your membership, or inconsistent with our obligations to a supplier.

9. Intellectual property

The vlvt name, the vlvt marks, the site, and the software, systems, methods, and materials we use to deliver the service are owned by VLVT Ventures, Inc. or our licensors. Your membership grants you the right to use the service, and grants you no licence to our marks, software, or materials beyond that use.

10. Disclaimers

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, that messages will always be delivered, that automated outputs will always be accurate, or that any requested arrangement can be secured. We are not responsible for the acts, omissions, quality, or safety of third-party suppliers.

11. Limitation of liability

To the fullest extent permitted by law, vlvt is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost opportunity, lost data, or loss of enjoyment, arising out of or relating to the service, even if we were advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the greater of the membership fees you paid us in the twelve months before the event giving rise to the claim, or one thousand United States dollars.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by our negligence.

12. Indemnity

You agree to indemnify and hold harmless VLVT Ventures, Inc. and its officers, directors, employees, and agents from any claim, loss, liability, or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the service, supplier charges you are responsible for, or your provision to us of a mobile number you were not authorised to provide.

13. Term and termination

Your membership continues for the term stated in your membership agreement. You may cancel as set out in that agreement, or by writing to concierge@clients.vlvt.life.

We may suspend or terminate your membership immediately if you breach these terms, if we are required to do so by law, or if we reasonably believe continued service would expose vlvt staff, a supplier, or another member to legal or physical risk. On termination, we will complete or hand back arrangements already in progress where it is reasonably practicable to do so.

Sections 9 to 12, and any provision intended to survive, survive termination.

14. Changes to these terms

We may update these terms. When we do, we will change the effective date at the top of this page, and we will tell you about material changes through your concierge, by email, or by a notice on this site. Continuing to use the service after a change takes effect means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. You and vlvt agree to try in good faith to resolve any dispute informally first, by contacting each other at the details below. If that fails, the state and federal courts located in Delaware have exclusive jurisdiction, and you and vlvt consent to that jurisdiction and venue.

16. Contact

Concierge and general enquiries: concierge@clients.vlvt.life
Privacy enquiries: privacy@clients.vlvt.life
Legal entity: VLVT Ventures, Inc., a Delaware corporation